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Contact Center Services

NIB offers several state-of-the-art contact centers throughout the country with trained personnel and experienced contact center management using the latest technology. Our contact center agents are the heart of our team, deliver outstanding customer service and build long-term partnerships. We consistently exceed industry standards and metrics commonly used to measure contact center effectiveness. Our contact center services include:

  • Inbound/outbound support
  • Switchboard operations
  • Tier 1 Help Desk support
  • Customer Service
  • Order and claims processing
  • Quality Assurance monitoring and coaching
  • Mystery shopping
  • 24/7 support
  • Spanish speaking agents

Why Choose NIB?

  • Flexibility: NIB can provide services offsite at the customer’s facility or onsite at one or more of our established contact centers.
  • Service: NIB contact centers are staffed by a highly skilled yet largely untapped workforce: people who are blind. These dedicated, motivated agents bring the knowledge and experience you need, and your customers demand.
  • Program Management – NIB provides complete program management support by leveraging our extensive experience, providing your customers a single point of contact for all contract and operations related issues, and delivering value-added support, such as process improvements that lead to overall operational efficiencies and customer satisfaction.

Read more information in our Contact Center Services Fact Sheet.


Procure Mission Services through NIB

Federal government customers may purchase NIB Services through the GSA Professional Services Schedule #GS-00F-0032P, GSA Schedule 36, The Office, Imaging and Document Solution #GS-03F-060DA and GSA Schedule 70, General Purpose Commercial Information Technology Equipment, Software and Services #GS-35F-234DA.

Contact the NIB services team at 1-877-438-5963 or